FAQ

What payment options are there?

  • For clients in Israel, the available options are bank transfer, cheque (note – due to delays in the postal system, cheques should only be sent if no other option is available, and only by prior arrangement), or Paypal.
  • For clients in Australia, the available options are bank transfer to an Australian account, or Paypal.
  • For clients in the United States, the available options are bank transfer to a US bank account, or Paypal.
  • For clients elsewhere, Paypal is the preferred option.

How do you deliver the translations?

  • Printed copies of the translations are sent by mail. Within Israel, they are sent either by Registered Mail or by Doar-24 (1st class mail). Documents for overseas are usually sent by Registered Mail. This is included in the price for translation.
  • Post Office courier delivery in Israel is available to the major cities and towns, but experience has shown that delivery may not necessarily be on the same day as the item is sent.
  • EMS (International Post Office Courier service) is available for overseas clients.
  • Courier delivery (in Israel or overseas) incurs an additional charge, and I cannot promise that the material will be sent immediately, since there is no post office in my community.
  • Copies of the signed translations can be provided as PDF files (scanned image). Please ask for this when placing your translation order.

 Do you provide certification of document copies?

  • In Israel, this is a service that is normally provided by notaries. Since all notaries are required to charge the same fees (set by the Ministry of Justice), you should apply to a notary in your local area.
  • If you are an Australian citizen, you may also be able to have copies of documents certified at the Embassy (Consular Section). There is a fee for this service.
  • I certify all copies of the translations, and these do not have to be further certified (by a notary or any other agency) before submission to the relevant authorities in Australia (or to the Embassy).

Do you need to sight the originals of the documents?

  • No, I can work from a clear scan of the document. However, if there is an embossed seal, or the document is shiny or laminated, I may ask to see it to ensure that I translate everything on the document.

If I do the translation myself, can you just sign and certify it, and charge me less? Will this make the process faster?

  • Yes, I can sign and certify your translation. No, this will not bring the price down, although it may save a small amount of time. Why? Because I still have to read every word of the original and every word of the translation, and decide whether or not your translation is accurate enough to be accepted with my signature on it. I take pride in offering correct, accurate translations, which are appropriate to your needs.
  • Given that I have been working in the field for some time, I probably have already translated documents similar to yours. I know that those translations have been accepted by the authorities in Australia – so why risk using a different wording?